There are things that have not been written or have not been agreed upon CHECK Membership registration has been completed CHECK Terms and Conditions Close Last Modified: October 10, 2024 IMPORTANT! PLEASE CAREFULLY READ THESE TERMS AND CONDITIONS, AS THEY AFFECT YOUR LEGAL RIGHTS AND OBLIGATIONS. Your Use of This Site Is Governed By An Agreement To Arbitrate Disputes. You Agree To Submit All Disputes Concerning This Agreement, Your Use of This Site, and Any Products or Services You Purchase Through the Site To Confidential, Binding Individual Arbitration, And You Agree To Give Up Your Right To A Jury Trial Or To Represent Other Persons In A Class Action or Similar Proceeding. Overview This website (“Site”) is operated by Curls by Ria (“Curls by Ria”). Throughout the Site, the terms “we”, “us” and “our” refer to Curls by Ria. Curls by Ria offers the Site, including all information, tools and services available from this Site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our Site and/or purchasing something from us, you agree to be bound by the following terms and conditions (“Terms and Conditions”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms and Conditions apply to all users of the Site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content. Please read these Terms and Conditions carefully before accessing or using our Site. By accessing or using any part of the Site, you agree to be bound by these Terms and Conditions. If you do not agree to all of the terms and conditions stated herein, then you may not access or use the Site. The headings used in these Terms and Conditions are included for convenience only and will not limit or otherwise affect these Terms. Section 1 - Online Store Terms By agreeing to these Terms and Conditions, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this Site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Site, violate any laws in your jurisdiction (including but not limited to copyright laws). A breach or violation of any of the Terms will result in an immediate termination of your use of the Site. Section 2 - General Conditions We reserve the right to refuse services to anyone for any reason at any time in accordance with applicable laws and regulations. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Site, use of the Site, or access to the Site or any contact on the Site, without express written permission by us. Section 3 - Accuracy, Completeness and Timeliness of Information We are not responsible if information made available on this Site is not accurate, complete or current. The material on this Site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this Site is at your own risk. This Site may contain certain historical information, which is not current and is provided for your reference only. We reserve the right to modify the contents of this Site at any time, but we have no obligation to update any information on our Site. You agree that it is your responsibility to monitor changes to our Site. Section 4 - Modifications to The Site and Prices Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue any products, services or the Site (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of any products, services or the Site. Section 5 - Products or Services Certain products or services may be available exclusively online through this Site. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the images of our products as they may appear in person. We cannot guarantee that your computer monitor's display of any image or color will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products, services or product/services pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this Site is void where prohibited by law or regulation. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors on the Site will be corrected. Section 6 - Accuracy of Billing and Account Information We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made on the Site. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. Section 7 - Optional Tools We may provide you with access to third-party tools over which we neither monitor nor have control nor input. You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the Site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the Site (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms and Conditions. Section 8 - Third-Party Links Certain content, products and services available via our Site may include materials from third parties. Third-party links on this Site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party. Section 9 - User Comments, Feedback and Other Submissions If, at our request, you send certain specific submissions (for example, contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, “comments”), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation: (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms and Conditions. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Site or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party. Section 10 - Personal Information Our collection and processingof your personal information through the Site is governed by our Privacy Notice. Section 11 - Errors, Inaccuracies and Omissions Occasionally there may be information on our Site that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on the Site or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information on the Site or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied to the Site or on any related website, should be taken to indicate that all information on the Site or on any related website has been modified or updated. Section 12 - Prohibited Uses In addition to other prohibitions as set forth in the Terms and Conditions, you are prohibited from using the Site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Site or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Site or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Site or any related website for violating any of the prohibited uses. Section 13 - Disclaimer of Warranties; Limitation of Liability WE DO NOT GUARANTEE, REPRESENT OR WARRANT THAT YOUR USE OF THE SITE WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE. WE DO NOT WARRANT THAT THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SITE WILL BE ACCURATE OR RELIABLE. YOU AGREE THAT FROM TIME TO TIME WE MAY REMOVE THE SITE FOR INDEFINITE PERIODS OF TIME OR CANCEL THE SITE AT ANY TIME, WITHOUT NOTICE TO YOU. YOU EXPRESSLY AGREE THAT YOUR USE OF, OR INABILITY TO USE, THE SITE IS AT YOUR SOLE RISK. THE SITE AND ALL PRODUCTS AND SERVICES DELIVERED TO YOU THROUGH THE SITE ARE (EXCEPT AS EXPRESSLY STATED BY US) PROVIDED 'AS IS' AND 'AS AVAILABLE' FOR YOUR USE, WITHOUT ANY REPRESENTATION, WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. BECAUSE SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF REPRESENTATIONS, CONDITIONS, WARRANTIES OR TERMS IMPLIED OR IMPOSED BY ANY APPLICABLE LAW OUR LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO CASE SHALL YOU, CURLS BY RIA, OR CURLS BY RIA’S AFFILIATES, SUBSIDIARIES OR THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, INTERNS, AGENTS, CONTRACTORS, SUPPLIERS, SERVICE PROVIDERS OR LICENSORS BE LIABLE FOR PUNITIVE, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, ARISING FROM YOUR USE OF THE SITE, ANY SERVICES OR ANY PRODUCTS PROCURED USING THE SITE, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SITE, OR ANY SERVICES OR PRODUCTS, INCLUDING, BUT NOT LIMITED TO, ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SITE OR ANY CONTENT (OR PRODUCT) POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SITE, EVEN IF ADVISED OF THEIR POSSIBILITY. YOU AND CURLS BY RIA AGREE THAT ANY CAUSE OF ACTION ARISING OUT OF OR RELATED TO THE SITE MUST COMMENCE WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES OR THE CAUSE OF ACTION IS PERMANENTLY BARRED UNLESS A ONE (1) YEAR LIMITATIONS PERIOD IS PROHIBITED BY APPLICABLE LAW. THE EXCLUSIONS AND LIMITATIONS OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN CURLS BY RIA AND YOU. SOME STATES OR JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY, INCLUDING FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, SOME OF THE LIMITATIONS SET FORTH ABOVE MAY NOT APPLY TO YOU, AND IN SUCH STATES OR JURISDICTIONS, CURLS BY RIA’S LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW. Section 14 - Indemnification You agree to indemnify, defend and hold harmless Curls by Ria and its affiliates, subsidiaries, and their respective officers, directors, agents, employees, interns, contractors, licensors, service providers, subcontractors and suppliers harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms and Conditions or the documents they incorporate by reference, or the violation of any law or the rights of a third-party. Section 15 - Disputes, Arbitration, and Class Action Waiver PLEASE READ THIS SECTION CAREFULLY – IT MAY SIGNIFICANTLY AFFECT YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT. A. Disputes. Curls by Ria, including its subsidiaries, affiliates, agents, employees, predecessors in interest, successors and assigns, and you agree that any and all disputes or claims relating in any way to these Terms and Conditions, your use of the Site, or to any products or services sold or distributed by us through any retail channel or through the Site, or to any dispute of any nature between you and Curls by Ria, including disputes concerning the scope or applicability of this agreement to arbitration (“Disputes”), as well as questions as to the arbitrability of any and all Disputes, and even if the events giving rise to Disputes occurred before this Terms and Conditions became effective, will be resolved in a confidential, individual and fair arbitration process, and not in court. Each of us agrees to give up our right to sue in court (except small claims court), our right to have our claims heard by a jury, and our right to represent, in a class action or otherwise, anyone but ourselves. The only exceptions to this arbitration agreement are that: (i) each of you and we retain the right to sue in small claims court; (ii) each of you and we may bring suit in court against the other to enjoin infringement or other misuse of intellectual property rights; and (iii) each of you and we retain the right to sue for public injunctive relief in court. If for any reason a claim is not subject to arbitration, we each waive any right to a jury trial and we each irrevocably consent to the exclusive jurisdiction of the state and federal courts located in Delaware. This agreement evidences a transaction in interstate commerce, and thus the Federal Arbitration Act (“FAA”), 9 U.S.C. §§ 1-16, and federal arbitration law apply and govern the interpretation and enforcement of these Terms and Conditions. There is no judge or jury in arbitration, and court review of an arbitration award is limited. However, an arbitrator can award on an individual basis the same damages and relief as a court (including injunctive and declaratory relief or statutory damages), and must follow the terms of these Terms and Conditions as a court would. B. Commencing Disputes. To begin an arbitration proceeding, you must send a letter requesting arbitration and describing your claim to our registered agent: The Corporation Trust Company, 1209 Orange Street, Wilmington DE 19801. During the first forty-five (45) days after we receive your notice (the “Pre-Arbitration Period”), we may try to reach a settlement of the Dispute. If we do not resolve the Dispute ourselves within the Pre-Arbitration Period, you may commence arbitration. The arbitration will be conducted by Judicial Arbitration and Mediation Services, Inc. (“JAMS”), pursuant to the JAMS Streamlined Arbitration Rules & Procedures effective July 1, 2014 (the “JAMS Rules”), as modified by this Agreement. The JAMS Rules are available at http://www.jamsadr.com/rules-streamlined-arbitration or by calling 1-800-352-5267. Arbitration tribunals ordinarily charge fees to both sides to conduct arbitrations. A consumer claimant in arbitration heard by JAMS has to pay $250 to start a case, whether the claimant wins or loses. In the event you commence arbitration for an amount less than $10,000, after we receive notice that you have done so, we will reimburse you for your payment of this filing fee.Regardless of the claim amount, we will pay JAMS any case management fees associated with the arbitration and the professional fees for the arbitrator’s services, ursuant to the JAMS Rules. We will not seek to recover the filing fee we reimbursed to you unless the arbitrator determines that you brought your claim frivolously or for an improper purpose. Each of us may incur attorneys’ fees during the arbitration. Each of us will bear our own attorneys’ fees, except in the following circumstances. If applicable law permits a prevailing party to recover attorneys’ fees, the prevailing party may seek fees as applicable law permits. If applicable law does not permit a prevailing party to recover its attorneys’ fees, but you prevail in the arbitration and win an award at least 25% greater than our highest pre-arbitration settlement offer, then we will pay your reasonable attorneys’ fees for time reasonably expended at rates that prevail for attorneys in your home county, in an amount not to exceed the greater of $10,000 or 20% of the arbitrator’s damages award to you. If we prevail in the arbitration, we will seek to recover our reasonable attorneys’ fees and reimbursement of arbitration costs only if applicable law permits a prevailing party to seek fees or if the arbitrator finds that you brought a claim frivolously or for an improper purpose and applicable law does not preclude us from seeking our fees and costs. C. The Arbitration. The arbitration will be conducted by one neutral arbitrator selected with the participation and involvement of both parties pursuant to the JAMS Rules. Any in-person hearing will be conducted in Delaware unless you opt to have an in-person hearing in your hometown area. Regardless of how the arbitration proceeds, the arbitrator shall issue a reasoned written decision sufficient to explain his or her findings and conclusions. The arbitrator’s decision and award are final and binding, subject only to the limited court review permitted under the FAA, and judgment on the award may be entered in any court of competent jurisdiction. D. Class Action Waiver: No Consolidation of Arbitral Claims. We agree that the arbitrator may award declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party's individual claim. The arbitrator may not order us to pay any monies to or take any actions with respect to persons other than you, unless we explicitly consent in advance, after an arbitrator is selected, to permit the arbitrator to enter such an order. YOU AND WE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR OUR INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS ACTION, REPRESENTATIVE OR MULTI-CLAIMANT PROCEEDING. Further, unless we both agree in writing, the arbitrator may not consolidate other persons’ claims with yours or ours, and may not otherwise preside over any form of a representative, multi-claimant or class arbitration proceeding. If this specific provision is found to be unenforceable, then the entirety of this arbitration provision shall be null and void. E. Opt-Out of Agreement to Arbitrate. You can decline this agreement to arbitrate by emailing admin@viariabeauty.com and providing the requested information as follows: (1) Your Name; (2) Your Address; (3) Your Phone Number; (5) and a clear statement that you wish to opt out of this arbitration provision in the Terms and Conditions. The opt-out notice must be emailed no later than 30 days after the date you first accept the Terms and Conditions by using the Site. Section 16 - Infringement Notice We respect the intellectual property rights of others and request that you do the same. If you think your work has been copied in a manner that constitutes copyright infringement, you may notify our legal department/designated copyright agent, who can be reached by email at: admin@viariabeauty.com In order for us to more effectively assist you, the notification must include ALL of the following: A physical or electronic signature of the copyright owner or the person authorized to act on the owner’s behalf; A description of the copyrighted work you claim has been infringed; Information reasonably sufficient to locate the material in question on the Site; Your name, address, telephone number, email address, and all other information reasonably sufficient to permit Olaplex to contact you; A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or are authorized to act on behalf of the copyright owner. Curls by Ria is under no obligation to post, forward, transmit, distribute, or otherwise provide any material available on this Site, including material you provide to us, and therefore, we have an absolute right to remove any material from the Site in our sole discretion at any time. Section 17 - Severability In the event that any provision of these Terms and Conditions is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms and Conditions, such determination shall not affect the validity and enforceability of any other remaining provisions. Section 18 - Termination The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms and Conditions are effective unless and until terminated by either you or us. You may terminate these Terms and Conditions at any time by notifying us that you no longer wish to use our Site, or when you cease using our Site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms and Conditions, we also may terminate this agreement at any time without notice. Section 19 - Entire Agreement The failure of Curls by Ria to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision. These Terms and Conditions and any policies or operating rules posted by us on this Site or in respect to the Site constitutes the entire agreement and understanding between you and us and govern your use of the Site, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms and Conditions). Any ambiguities in the interpretation of these Terms and Conditions shall not be construed against the drafting party. Section 20 - Governing Law These Terms and Conditions shall be governed by and construed in accordance with the laws of the United States, excluding its conflicts of law rules to the contrary. Section 21 - Changes to Terms and Conditions We reserve the right, in our sole discretion, to change these Terms and Conditions at any time by posting revised terms on the Site. It is your responsibility to check periodically for any changes we may make to these Terms and Conditions. Your continued use of this Site following the posting of changes to these Terms and Conditions or other policies means you accept the changes. Any new features or tools which are added to the Site shall also be subject to the Terms and Conditions. Section 22 - Contact Information Questions about the Terms and Conditions may be sent to us at admin@viariabeauty.com. CHECK VIARIA - Privacy Notice Close Last updated and effective date: October 10, 2024 This privacy notice describes how Curls by Ria (“viaRia”, “we”, “us” or “our”) collects, uses, shares, and protects personal information. It also tells you about the rights and choices you have with respect to your personal information, and how you can reach us to get answers to your questions. You can click on the following links to go directly to the corresponding sections of this privacy notice. • What Our Privacy Notice Covers • What we Collect • How We Use Your Personal Information • How We Share Your Personal Information • How We Protect Your Personal Information • Your Choices • Information for California Residents • Transfer of Information to Other Countries • Communicating with Us • Changes to this Policy What Our Privacy Notice Covers This privacy notice covers the “personal information” that viaRia obtains about you in various contexts, both online and offline, including when you visit our websites where this Privacy Notice is posted (“Sites”), download and use our mobile applications (“Apps”), communicate with us, participate in any of our programs or events, or when you otherwise interact with us. This Privacy Notice does not cover viaRia’s processing of personal information relating to job applicants, employees or other staff members. Our Sites may include links to third party websites and/or applications. Please note that we have no control over the privacy practices of websites or applications that we do not own, and we encourage you to review the privacy notices of these third party websites. How and What We Collect We obtain information about you from a variety of sources depending on our relationship with you. The following are examples of the types of personal information that we collect directly from you:
Activity Examples of Personal Information Collected
Account Registration When you create an account with us or join our loyalty program, we collect your name, e-mail address, login details and country. You can choose to save certain information in your account to use for future purchases, such as your shipping addresses, or payment information.
Quiz When you fill out a quiz on the Sites, such as our Dream Hair Quiz, we will collect information such as your hair concerns, hair texture, and hair damage. This may include some general health and wellness related information.
Communications With Us When you communicate with us, including contacting us for support (including through the "Chat with us" function on our website), to provide feedback or comments, to participate in a survey, or to make a request or other inquiry, we will collect your name and contact information (such as e-mail address or phone number), as well as any other information that you choose to provide to us. In some cases, we record customer service calls for training and quality assurance.
Posting in Public Forums If you choose to submit or post information, reviews or photos in a public space on our Sites, or on our social media pages, such as creating a public profile, rating our products, submitting content as part of viaRia’s online community, or leaving a testimonial about an viaRia influencer, we collect the information you share. You should use caution before posting or providing any personal information on public Sites.
Promotional Communications When you sign up to receive promotional communications from us, such as e-mail communications, mobile messages (including text and/or push notifications), and postal mailings, we collect your contact information such as name, email address, mobile phone number and/or mailing address. We may also collect certain information about how you interact with the e-mails and promotional messages we send you to better understand your interests and send you relevant messages. To opt-out of receiving such promotional communications, please see the "Your Choices" section below.
Refer a Friend When you sign up to our Refer a Friend program, we collect your name and email address, as well as the email address of any friend you choose to refer.
Purchasing Online When you place an order for a product or service on our Sites, we collect your name, shipping address, payment information, and billing address.
Sweepstakes, Contests, and Promotions When you participate in a sweepstakes, contest, or other similar campaign or promotion, we collect your name, contact information, and in some cases limited demographic information and content generated by participants. Some campaigns and promotions have a social networking component where you can choose to submit additional information such as social media profiles and handles, photographs, and other content.
Professional Information If you register for a professional account on the Sites, in addition to your name and contact details, we will collect your professional license number or student identification number, your license expiration date, whether or not you are a salon owner and your salon details, and the details required to verify that you are a professional (such as a copy of a business card, professional website link, photo of professional certification, or professional distributor store and location). If you choose to become a certified viaRia stylist, we will collect information regarding your enrollment in our Certification course, your responses in each of our Certification quizzes and whether or not you receive an viaRia Certificate.
In addition to the personal information we collect from you directly, we may also obtain information about you from other sources, including third parties, business partners (e.g., salon owners or distributors), our corporate affiliates (i.e., other entities in the viaRia group), social networks, vendors that provide services on our behalf, or publicly available sources. For example, if you have given viaRia permission to store your credit card information and your credit card issuer provides an account updater service, we may receive updated credit card information (including credit card number and expiration date) from the credit card issuer. Information we collect automatically When you visit our Sites, we may obtain certain information by automated means, such as through cookies, web beacons, web server logs and other technologies. A “cookie” is a text file that websites send to a visitor’s computer or other internet-connected device to uniquely identify the visitor’s browser or to store information or settings in the browser. A “web beacon,” also known as an internet tag, pixel tag or clear GIF, links web pages to web servers and cookies and may be used to transmit information collected through cookies back to a web server. The information we collect in this manner may include your device IP address, unique device identifier, web browser characteristics, device characteristics, operating system, language preferences, referring URLs, media access control, clickstream data, and dates and times of website visits. When you use our Apps, we also may collect certain information by automated means, such as through device logs, server logs and other technologies. The information we collect in this manner may include the device type used, the mobile operating system, device identifiers and similar unique identifiers, device settings and configurations, IP addresses, battery and signal strength, usage statistics, referring emails and web addresses, dates and times of usage, actions taken on the App, and other information regarding use of the App. We may use these automated technologies on our Sites and Apps to collect information about your equipment, browsing actions, and usage patterns, including the content you view, how long you view the content, your interactions with the content, and how you access and use our services. These technologies help us (1) remember your information so you do not have to re-enter it; (2) track and understand how you use and interact with our Sites and Apps; (3) tailor the Sites and Apps around your preferences; (4) measure the quality and usability of our Sites and Apps and the effectiveness of our communications; and (5) otherwise manage and enhance our products and services, and help ensure they are working properly. For more information on our use of automated technologies for interest-based advertising and analytics, please see below. Your browser may tell you how to be notified about certain types of automated collection technologies and how to restrict or disable them. Please note, however, that without these technologies, you may not be able to use all of the features of our Sites and Apps. For mobile devices, you can manage how your device and browser share certain device data by adjusting the privacy and security settings on your mobile device. You may also adjust your preferences by visiting our Cookies Settings/Privacy Preference Centre. How We Use Your Personal Information We use personal information when required in order for us to perform our contract with you, or take steps to form a contract with you, such as to: provide our products and services; fulfill your requests, such as to process your transactions for products and services or to process returns; and communicate with you about your orders, subscriptions. We also use your information in order to pursue our legitimate interests in offering you the best service and customer experience possible, securing our website and customers, and running our business efficiently. For example we process your information to: assess your hair needs and send you content that is useful in your hair journey, including product recommendations; maintain your account, including offering functionalities such as easy checkout and the ability to save user preferences and transaction history; provide our Refer a Friend program and other loyalty schemes or programs; respond to and/or follow-up on your issues or feedback, and provide information in response to your requests and inquiries; identify you when you visit our Sites and Apps; conduct research and analytics, including improving our services and product offerings; understand your opinions and provide a forum for discussion, questions, posting of photos and reviews, and sharing of experiences; provide and maintain the functionality of our Sites and Apps, including identifying and repairing errors or problems; detect security incidents, and investigate, prevent, or take action regarding possible malicious, deceptive, fraudulent, or illegal activity, including attempts to manipulate or violate our policies, procedures, and terms and conditions; support core business functions, including maintaining records related to business process management and loss and fraud prevention, and collect amounts owing to us; and establish or exercise our legal rights, and defend ourselves against legal claims. We will obtain your consent to use your personal information for the purposes above, where required by applicable law. We also use your information so that we can send marketing and advertising communications and other promotional materials such as trend alerts, promotions, sweepstakes, contests, new product launches, and event invitations, and understand how you interact with our communications with you. We may also use services provided by third-party platforms (such as social media and other websites) to serve targeted advertisements on such platforms to you or others, and we may provide your email address (converted into a unique numerical value) to the platform provider for such purposes. To opt out of this sharing, please contact us as set out under “Communicating with us” below. If you a California or Texas resident, please see the “Information for California Residents” and “Information for Texas Residents” sections below, respectively, to opt out of this sharing. If you are an individual located in the European Union, United Kingdom or Canada,we will not send you marketing and advertising material without your prior consent, unless otherwise permitted to do so by applicable law. In addition, we will only use general health and wellness information that we collect for the purposes of recommending products and treatments, when we have your consent to do so, or are otherwise permitted to do so by applicable law. Finally, we use your information when necessary in order to comply with and enforce applicable legal requirements, relevant industry standards and viaRia policies, including ourTerms & Conditions. We also may use the information we collect in other ways for which we provide specific notice at the time of collection or as you otherwise consent. Typically, we retain your personal information for the period necessary to fulfill the purposes outlined in this privacy notice, unless a longer retention period is required or permitted by law. Third-Party Analytics Services We use third-party analytics services on our Sites and Apps, such as Google Analytics and Shopify Reports to help us gather and analyze information about the areas visited on the Sites (such as the pages most read, time spent, search terms and other engagement data) in order to evaluate and improve the user experience and the Sites. The information we obtain through the Sites and Apps may be disclosed to or collected directly by these services using cookies and other automated technologies. For more information about Google Analytics, visit "How Google uses data when you use our partners' sites or apps", (located at www.google.com/policies/privacy/partners). You may adjust your preferences by visiting our Cookies settings/ Privacy Preference Centre. Interest-Based Advertising On our Sites and Apps, we and our third party advertising partners may obtain information about your online activities to provide you with advertising about products and services that may be tailored to your interests. This section of our privacy notice provides details and explains how you can exercise certain choices. You may see our ads on other websites because we use third-party ad services. Through these ad services, we can target our messaging to users considering demographic data, users’ inferred interests and browsing context. These services track your online activities over time and across multiple websites and apps by collecting information through automated means, including through the use of cookies, web server logs, web beacons and other similar technologies. The ad services use this information to show you ads that may be tailored to your inferred individual interests. The information these ad services may collect includes data about your visits to websites that serve viaRia advertisements, such as the pages or ads you view and the actions you take on the websites or apps. This data collection takes place both on our Sites and Apps and on third-party websites and apps that participate in these ad services. This process also helps us track the effectiveness of our marketing efforts.To learn more and adjust your preferences on our Site, please visit our Cookies Settings/Privacy Preference Centre. The Sites and Apps are not designed to respond to “do not track” signals from browsers. To learn how to opt out of interest-based advertising on your web browser from third-party advertising companies participating in the Digital Advertising Alliance (US) or Digital Advertising Alliance of Canada, please visithttps://youradchoices.com/or https://youradchoices.ca/en/tools for more information. How We Share Your Personal Information In addition to the specific situations discussed elsewhere in this privacy notice, we may disclose or share the categories of personal information we obtain about you (as described above) with the categories of third parties described in this section: We may share personal information with our corporate affiliates within the viaRia group for the purposes described in this Privacy Notice. We also share personal information with our professional advisors, such as our lawyers and accountants. We share certain personal information with third parties that perform services to support our core business functions, Sites and Apps, and internal operations (e.g., hosting and securing our Sites, providing web support to our Sites, processing and fulfilling orders, delivering packages, complying with your request for the shipment of products to or the provision of services by a third party intermediary, sending postal mail and e-mails, analyzing customer data, providing marketing and advertising assistance, processing credit card and debit card payments, investigating fraudulent activity, conducting customer surveys, and providing customer service). With your consent where legally required, and consistent with applicable law, we may share with third parties (such as social networks and advertising partners) information about your use of the Sites and Apps, including your browsing actions; the content you view; how long you view the content; your interactions with the content; and how you access and use our services. Some of our Sites have features such as plugins, widgets, or other tools made available by third parties that may result in information being collected or shared between us and the third party. For example, if you use Facebook’s “Like” feature, Facebook may register the fact that you “liked” a product and may post that information on Facebook. Their use of your information by third parties is not governed by this privacy notice. We and our affiliated and unaffiliated service providers may disclose personal information in response to subpoenas, warrants, court orders, government inquiries or investigations, or to comply with relevant laws and regulations or if otherwise required or permitted to do so by applicable Canada, US, or other foreign law (which may include lawful access by US or foreign courts, law enforcement or other government authorities). We may also disclose information to establish, exercise, or protect the rights of our company, employees, agents, and affiliates; to defend against a legal claim; to protect the safety and security of our visitors; to detect and protect against fraud; and to take action regarding possible illegal activities or violations of our policies. We may share personal information with another company that buys some, or all, of the assets or shares of viaRia, and that company may use and disclose personal information for purposes similar to what is described in this notice. viaRia may also share personal information with prospective purchasers to evaluate the proposed transaction. We may ask if you would like us to share your information with other third parties who are not described elsewhere in this privacy notice. How We Protect Your Personal Information We maintain administrative, technical and physical safeguards designed to protect the personal information you provide against accidental, unlawful or unauthorized access, destruction, loss, alteration, disclosure or use. Personal information is accessed by authorized viaRia employees and subcontractors as necessary to perform their customer service, finance, marketing or other job functions. Children’s Privacy Our Sites and Apps are designed for a general audience and are not directed to children. In connection with the Sites and Apps, we do not knowingly solicit or collect personal information from children under the age of 16 without parental consent. If we learn that we have collected personal information from a child under age 16 without parental consent, we will either seek parental consent or promptly delete that information. If you believe that a child under age 16 may have provided us with personal information without parental consent, please contact us as specified in the Communicating With Us section of this privacy notice. Your Choices You have the following choices regarding your personal information:
Your Options What you need to do
Accessing Your Personal Information You may request access to your personal information by emailing admin@viariabeauty.com. To the extent required by law, upon request, we will grant you access to the personal information we have about you.
Updating/ Correcting Your Information If you have created an account, you can update, rectify, or correct your name, e-mail address, security questions, and other preferences by logging into your account and clicking on the “My Account” page. You may also contact us to update or correct your information by emailing admin@viariabeauty.com. If you have given viaRia permission to store your credit card information and you don’t want merchants like viaRia to receive your updated credit card information through your credit card issuer’s account updater service, please contact your card issuer.
Deleting of Your Personal Information You may request that we delete your personal information by emailing admin@viariabeauty.com. If required by law, we will grant a request to delete information. Please note that in some cases we may be required to retain your personal information to comply with our legal obligations, resolve disputes, enforce our agreements, protect against fraudulent, deceptive, or illegal activity, or for another one of our business purposes.
Restrict Processing Subject to applicable law, you may request that we restrict the use of your personal information in certain circumstances, such as while we consider another request that you have submitted, for example a request that we update your personal information.
Object to Processing Subject to applicable law, you may request that we cease to process certain personal information where you object to its use, we do not have an overriding legitimate interest in carrying out the processing and it is not necessary for the establishment, exercise or defence of legal claims.
Receiving Communications From Us You may choose to provide us with your e-mail address for the purpose of allowing us to send you free newsletters, surveys, offers, and other promotional materials. You can stop receiving promotional e-mails at any time by clicking on the “unsubscribe” link at the bottom of any promotional e-mail that you receive and you can stop receiving our promotional text messages by replying STOP to any text message. You can also edit your e-mail preferences by logging into your account and clicking on the “My Account” page. Please note that you may continue to receive transactional or account-related communications from us.
Data Portability Subject to applicable law, you may request that we provide a copy of your personal information to you in a structured, commonly used and machine readable format.
Withdraw Consent Subject to applicable law, where we rely on your consent for the purposes of our use of your personal information you have the right to withdraw your consent at any time. This will not affect the lawfulness of our use of your personal information prior to your withdrawal of consent. You may withdraw your consent at any time by emailing admin@viariabeauty.com.
Removing Content From Olaplex Public Forums You can request that we remove content or information that you have posted on a public page on some of our Sites by emailing details to Customer Service at admin@viariabeauty.com. Please note that while we will endeavor to honor your request, our removal of your content or information does not ensure complete or comprehensive removal of that information from our Sites. For example, historical copies, or “caches,” may remain.Where required by applicable law, you may also request that we cease disseminating personal or de-index any hyperlink attached to your name that provides access to personal information.
If you are located in the United Kingdom and are unsatisfied with our processing practices or our response to your request, you may lodge a complaint with the Information Commissioner’s Office. Sale of Data to Third Parties We do not sell your personal information in exchange for monetary consideration. We may disclose your information to certain third parties (such as online advertising services) or allow them to collect your personal information via automated technologies on our Sites for targeted advertising purposes in exchange for non- monetary consideration. This disclosure may be considered a “sale” or processing of your personal information for targeted advertising under Texas law. You have the right to opt out of the sale of your personal information and targeted advertising as described below. Communicating With Us If you have any questions or complaints about our privacy or security practices, or for information about our use of service providers outside of your jurisdiction, you can contact viaRia: admin@viariabeauty.com We may request certain personal information for the purpose of verifying your identity when you contact us. If we need, or are required, to contact you concerning any event that involves your personal information we may do so by e-mail, telephone, or mail. Changes to This Policy We may revise this privacy notice from time to time. We will notify you of material changes by posting a notice of the update on the viaRia website. Information about our Privacy Governance Policies and Practices We are committed to protecting personal information and have implemented policies and practices that govern our treatment of personal information. These policies and procedures include, among other things, the following: We have implemented policies and procedures to protect personal information in our custody nd control from unauthorized access, use or disclosure. We have implemented processes to respond to data subject requests and complaints in a timely and effective manner. We have implemented a framework for the retention and destruction of personal information to ensure compliance with legal obligations, and to securely destroy personal information once no longer required. We have implemented a privacy framework that defines the roles and responsibilities for our employees with respect to the treatment of personal information. We provide our employees with privacy training and awareness. CHECK